The Nine Most Common Workplace Hot Buttons

Guest Speaker: Lori Anne Shaw, M.S.

Lori Anne supports leaders and organizations in managing conflict well. By developing key employees in conflict competency and providing organizations with detailed data on their conflict culture, she helps businesses boost innovation and team functioning while attracting and retaining top talent. Lori Anne is the interim executive director and the director of training and development for Duncum Center Solutions (duncumcentersolutions.com), a division of Abilene Christian University (ACU) that offers professional　education and services nationally and globally. She earned her bachelor's (2004) and master's (2006) of science in psychology, certificate in conflict resolution (2006), and is pursuing a doctorate of education in organizational leadership. After 10 years of specializing in workplace mediation and training, Lori Anne served as an officer for the Texas Mediation Trainers Roundtable (2013 - 2017) and is currently a board member for the Texas Association of Mediators. She has also served as a facilitator in ACU's Conflict Management and Resolution master's and certificate program teaching Negotiation and Mediation, Managing Conflict in Schools, Managing Conflict in the Workplace, Communication and Conflict Theory, and Advanced Mediation courses.

Program Information:

Conflict in the workplace is normal. It is not the result of leadership failure or poor workplace culture. However, the costs for avoiding and mishandling conflict are extremely high (e.g., employee turnover, halted projects, loss of innovation, or legal action). The first step in managing conflict well is understanding how it starts. Based on key research in the field of conflict management, this presentation provides you with the nine most common situations that provoke conflict in the workplace followed by best practices for de-escalation. 

SHRM Recertification Credit: 1 PDC

The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this program has met HR Certification Institute's criteria to be pre-approved for recertification credit. 

HRCI Recertification Credit: 1 General   

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